Overview

Public On Sale

  • If rooms remain after the Pre-sale, the Public On Sale will begin at 12pm ET on September 7th.
  • You will NOT need a Password for the Public On Sale.
  • Everyone attending Castaway with Southern Ground must have a Cloud 9 Account. Save yourself time and have everyone register prior to booking.
  • Plan ahead! You are booking an entire room not a spot in a room, so only one person needs to make the reservation.

How To Book

  • Step 1: Select the “My Account” button at the top toolbar and log in.
  • Step 2: Click the Castaway with Southern Ground banner stripe to start the booking process.
  • Step 3: If booking during the Pre-sale, enter your Pre-sale Password to begin. During the On Sale, no password is needed.
  • Step 4: Choose the number of guests in your reservation, then select the room type you would like.
  • Step 5: You have 10 minutes to complete your reservation once you select a room.
  • Step 6: Select any additional items to add to your reservation or click "Continue" to skip this part for now.
  • Step 7: Review your reservation details to ensure everything is correct, then click “Check Out”.
  • Step 8: Input your guest's information or choose “Provide Name Later”. You are responsible for paying the full deposit to reserve the room, even if you don't add a guest.
  • Step 9: Choose to either be 100% financially responsible for payments or to split the cost with your roommate. Then select a payment plan. Please note, if a guest has financial responsibility, they can’t be removed from the reservation without their permission. If splitting financial responsibility on your reservation, the Lead Guest will need each guest’s card information prior to booking.
  • Step 10: Provide your billing info and Credit / Debit Card payment details. Click "Submit" and celebrate!

**Please note: Mexican citizens, US Citizens residing in Mexico, and anyone unable to present the exit card issued at Immigration are required to pay an additional 16% tax upon check out. 


Accessibility

Castaway with Southern Ground is happy to accommodate guests who need additional support. 
  • Please make sure that you have notes of your mobility and medical conditions in your Cloud 9 Account. If you have not yet created your account, please do so now.
  • Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) can also be rented and delivered to the hotel though Cancun Access. You can check out their inventory of ADA friendly selections HERE.
  • Castaway with Southern Ground airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event.
  • If you require special needs support or require first floor accommodations due to your mobility issues, please contact the Travel Team.
Your Cloud 9 Account Allows You To:
  • This is the person that creates the reservation and is the "owner".
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can make changes to the names on a reservation. It is the Lead's responsibility to make sure that all the guests are properly added.
  • The Lead Guest is the only person who can cancel a reservation.
  • Changes to the Lead Guest are subject to a fee according to the Name Change Schedule.
  • Everyone must have a Cloud 9 Account. Have your roommates register before booking to save time!
  • Add your roommate when booking by entering their name and email address.
  • Guests can be added or changed until February 27, 2018. Fees may apply.
  • Guest Additions and Name Changes are only complimentary for a limited time. Fees WILL increase the longer you wait.
  • Single occupancy rooms ARE NOT available.