What documents do I need?
You MUST have a valid passport. There are NO exceptions.
How far is the Hard Rock Hotel Riviera Maya from the Cancun International Airport?

Hard Rock Hotel Riviera Maya is approximately sixty minutes from the Cancun International Airport (CUN).

Is airfare included in the trip cost?

No.  All guests are responsible for booking their own airfare.

What airport should I fly into?
Cancun International Airport (CUN).
How do I add my flight information
You simply log into your Cloud 9 Account. Then you will click "Your Account" in the top right hand corner. Here you will see your reservation and there will be a button below that says "Enter Flight Info". After clicking into it you will be able to enter flight information for you and your guest.
My flight is delayed, what do I do?
Don't sweat it! If you have provided us with your flight information we will be tracking your arrival time and making the proper accommodations. However, if you are switched to a completely new flight contact the Travel Team to let us know as soon as possible. 
How do I get to and from the airport for the event?
Ground transportation is not included in the cost of your trip, however, we do offer a shuttle service that you are able to add onto your reservation. To find more information on organizing a shuttle service, click HERE
Can I extend my trip?

Come Early, Stay Late! We are offering a special discounted rate for those guests who want to add up to three extra nights before and up to one night after the event. These rates are only available for January 27th, January 28th, January 29th,  and February 3rd. Learn more about Pre and Post nights here.

In addition to my bathing suit, what else should I bring?
  • Passport
  • Sunglasses / Hat
  • Sunscreen / Aloe
  • Bugspray
  • Reuseable Bottle / Cup 
  • Rain Gear
  • Warm Clothes
  • Camera
  • Ear Plugs 
  • Your Favorite Festival Gear
  • A Good Attitude!
What should I NOT pack?

No illegal substances, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited at Castaway with Southern Ground. All laws pertaining to drug use must be respected.

Can I bring my camera?
You may bring any kind of camera to the event to shoot your vacation, however, filming and photography during the shows is strightly prohibited. In addition, drones are banned from Castaway with Southern Ground. 
Zika, Should I be worried?
Mosquitos are a reality when traveling in Mexico.  We recommend that all guests consider bringing insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle.  The CDC makes periodic recommendations, guests should keep themselves aware HERE.  Knowledge is power!