Airport & Shuttle Info
Roundtrip Airport Shuttle is $74 per person
One Way Airport Shuttle is $44 per person
**Due to increased security at the Cancun International Airport, we cannot provide transportation services to people who arrive early and stay at a different resort in the area before Castaway with Southern Ground. In order to utilize the event transportation, you must be arriving into the airport and immediately traveling to Hard Rock Riviera Maya.**
- Airport shuttles are non-refundable & must be paid in full at the time it is added to your reservation.
- Shuttles are ONLY available inbound from the airport on March 13th, 14th, 15th, and 16th.
- Shuttles are ONLY available outbound from the resort on March 20th, 21st, 22nd, and 23rd.
- Transportation is NOT offered during the event on March 17th, 18th, or 19th.
- Flight information MUST be entered into your Cloud 9 Account in order for us to arrange your shuttle.
- If you fail to enter your flight information, Castaway with Southern Ground is not responsible if there is no shuttle at the airport for you.
- For your return home, your shuttle will be scheduled to depart 4 hrs prior to your flight. This is to give enough lead time in the event of traffic/accidents on the highway.
- Guests needing ADA accessible transportation should contact the Travel Team at least 30 days prior to the event.
- Children 2 and under who will sit on your lap are free of charge. There is a charge for children 2 and under who require a car seat. Any child older than 2 years old must have transportation purchased for them. Contact the Travel Team when adding transportation to make arrangements.
- Book your flights into Cancun International Airport (CUN).
- Cancun International Airport is approximately 60 minutes away from Hard Rock Riviera Maya.
- Make sure to fill out your Mexico Tourist Card prior to arriving! Some commercial airlines no longer hand out immigration forms onboard so we highly recommend you fill out & print the form online before you head to the airport. This card is free and will ease the immigration process when you land in Mexico!
- Be sure that you have a valid Passport for your travels to Castaway with Southern Ground! Guests of all ages will need one to enter the country.
- If you do not have a Passport or need to renew the one you have currently, you can do so online.
PRINT TOURIST CARD HERE U.S. PASSPORT APPLICATION