Change Your Guest

Name Change Fee Schedule

Changing the Lead Guest's Name:

$150 change fee through February 7th
$225 late change fee from February 8th - February 27th

Changing a Guest's Name:

Complimentary through November 13th
$75 late change fee from November 14th - December 20th
$125 late change fee from December 21st - February 7th
$225 late change fee from February 8th - February 27th

Beginning February 28, 2018, NO NAME CHANGES can be made on your reservation. THERE WILL BE NO EXCEPTIONS!

Things To Know

  • The Lead Guest is the only person in the reservation that can make changes, such as adding a guest or making a name change.
  • It is between the guests in the reservation to sort out all finances & the name change fee. 
  • Any payments previously made on the reservation will not be refunded to the guest being removed.
  • Guests with financial responsibility must contact the Cloud 9 Travel Team by phone or email to confirm the change.
  • You cannot initiate a name change on the online chat. If you are unable to call Cloud 9, please reach out via email.
  • All guests traveling to Castaway with Southern Ground must create their own profile in order to check in. If your roommate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE
  • Please note if the old guest has financial responsibility in the reservation, it will become the Lead Guest's responsibility until it is reallocated to the new guest. To reallocate the finances, you will need to contact the Travel Team. 

How To Change Your Guest

Before November 13th

Add your guest online by following these steps:
Step 1: Log into your Cloud 9 Account 
Step 2: Click “Your Account”. This will pull up all your past & present reservations. 
Step 3: Select “View/Modify” under your active reservation. 
Step 4: Click the “Replace Guest” option.
Step 5: Select the guest you wish to remove and add your new guest's information. 

After November 13th

Identify who is going to be responsible for paying the name change fee. Either party can pay the fee, however, the change will not be made until the fee is paid in full. 

Email: The Lead Guest can email the Travel Team with the old and new guests CC'd. All guests coming in or out of the reservation must confirm and approve the change. Once approved by all parties, the guest responsible for paying the name change fee can reply solely to Cloud 9 with their payment information.

Phone: The Lead Guest can call the Travel Team to request the change to the reservation. Separately, the guest who will be paying the name change fee can call to complete this change. Or, the Lead Guest, old guest, and new guest can contact the Travel Team on a conference call. In doing so, all guests will be on the line to complete the change at once.