Resort Credits

Resort Credits are a great way to the get the best out of your vacation! Head to the blissful Rock Spa for a massage, enjoy lobster for dinner, or hit the greens of Playacar for a round of golf. Talk to the Hard Rock Riviera Maya Vacation Planners for help using your Resort Credits and pay just 20 cents for each dollar you spend!

You can make reservations prior to arrival by contacting the vacation planners at Please include your Cloud 9 reservation number in the request.

Things To Know

  • Resort Credits are applied to each room, not per person. Be sure to talk with your roommates and plan accordingly.
  • Resort Credits are allocated based on the length of your stay.
    • 4 nights = 750 Resort Credits
    • 5-6 nights = 1,500 Resort Credits
    • 7-8 nights = 1,800 Resort Credits
  • There is a 20% service fee for Resort Credit transactions. For every dollar you spend in Resort Credits, 20 cents will be charged to your room. This means you pay $20 for every 100 Resort Credits you spend.
  • The service fee is paid with cash or credit card upon check out. Resort Credits cannot be used to pay the final room bill.
  • A credit card is required upon check-in to secure your Resort Credits.  

Check out everything you can use Resort Credits for!

Relax and rejuvenate at the luxurious Rock Spa® or unleash your inner diva at the Posh® Beauty Salon. Indulge in an extensive menu of spa services including the signature Temazcal treatment, for an authentic Mexican purifying experience. There is no limit to how many Resort Credits can be used at the Spa so treat yourself! All spa packages include complimentary use of the hydrotherapy facilities on the day of your appointment.

Spend the day with friends at the beautiful Hard Rock Golf Club Riviera Maya! The Hard Rock Golf Club was awarded the Trip Advisor Certificate of Excellence thanks to 18 flawless holes and 7,136 yards of challenging play. Located just 20 minutes from the Hard Rock Hotel, this course features stunning natural beauty surrounded by exotic wildlife and ancient Mayan ruins - the perfect way to enjoy an afternoon on the fairways.

Bring your own clubs or rent some from the Golf Club. The Hard Rock Vacation Planners can help you find a Tee Time and make all the arrangements; roundtrip transportation included.
Use your Resort Credits for the one-of-a-kind chance to snowboard and ski in Mexico! Woodward Riviera Maya is a 20,000 sq. ft. shrine to lifestyle sports built for thrills and designed for all skill levels. Programs are open to guests age 6 and up. There are also micro-programs for children under age 5.

Check out everything you can take advantage of during your stay!
  • Indoor skateboarding and BMX biking
  • Dryland snowboarding and skiing
  • Launch ramp to foam pit
  • Jump to resi-landing
  • Trampolines
  • Cheer/Tumble floor
  • Parkour Zone
  • Interactive digital media space

* Woodward Riviera Maya is fully insured and all participants must sign a waiver.